Terms and Conditions

Terms and Conditions for the sale of goods and services from Undy Yarn Crafts

 In these terms of sale, “we” means undyarns.co.uk  and Undy Yarn Crafts (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly)

These terms and conditions apply to orders for goods made via the web site http://www.undyarns.co.uk, or by email, post or telephone. For further clarification of these terms and conditions, or if in any doubt about a potential purchase please contact us in the first instance.

SELLER: The Seller is Undy Yarn Crafts of

10 St Mary's Arcade
Nelson Street,
NP16 5EU

GUARANTEE and RESTRICTIONS: Products are guaranteed free from defects in material and workmanship for a period of 12 months from the time of delivery. The guarantee is not liable in respect of any defects arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration. 

Images of products on our website are for illustrative purposes; actual products may differ from such images.
Please note that colour match of products illustrated on the website cannot be guaranteed. The colour depicted on your screen may not be the same as the colour of the product. Please contact us for a free sample if required.

Yarns are generally provided in accordance with
 BS 984:1990 (Method for determination of net mass of retail packages of knitting and rug yarns) and associated Standards

Prices for products are quoted on our website.  The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect.  We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product.
In addition to the price of the products, you may have to pay a delivery charge, which will be as stated during the checkout process.

Payment must be made upon the submission of your order.  We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
The prices on the website include all value added taxes (where applicable).

Payment is either by Credit Card or Paypal via our online facility or by post using a cheque or postal order to the address given at the checkout.
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force. You will always be charged the current displayed price for buying goods from our web site at the date you place your order. 

 The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer.  No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

 In order to enter into a contract to purchase products from us, you will need to take the following steps:
(i) you must add any the products you wish to purchase to your shopping cart, and then proceed to the checkout;
(ii) if you are a new customer, you will be invited to create an account with us and log in or alternatively enter your delivery and payment details; if you are an existing customer, you can enter your login details;
iii) once you are logged in, you must select your preferred method of delivery and confirm your order
(iv) If paying using PayPal you will be transferred to the PayPal website, and PayPal will handle your payment;
(v) we will then send you to a page thanking you for your order; and
(vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these terms of sale specifically in relation to your order.  We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible.  We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by amending the shopping cart or emailing us. 

The products are as described on the site www.undyarns.co.uk. If you have any questions relating to the products, please email undyarns@aol.com
You warrant to us that:
(a)      you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b)      the information provided in your order is accurate and complete;
(c)      you will be able to accept delivery of the products; 

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 7 days of the date of our order confirmation.  However, we cannot guarantee delivery by the relevant date.  We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 14 days of receipt of payment or the date of our order confirmation whichever is later.

We currently only deliver products within the United Kingdom, Republic of Ireland and EU.
The products will be at your risk from the time of delivery.  Ownership of the products will only pass to you upon the later of:
(a)      Delivery of the products; and
(b)      Receipt by us of full payment of all sums due in respect of the products (including delivery charges).
We will be entitled to recover payment for the products even where ownership has not passed to you.

You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below). 
You will not have any such right insofar as a contract relates to:
(i) the supply of any products which constitute audio or video recordings or computer software which have been unsealed by you;
(ii) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control; (iii) the supply of newspapers, periodicals or magazines; (iv) the supply of goods made to your specifications or clearly personalised; or
(v) the supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you cancel a contract on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them.  Products returned by you in accordance with the above will be refunded in full (including the cost of sending the products to you).  However, you will be responsible for paying the cost of returning the product to us.
If you cancel a contract on this basis and you do not return to the products to us, we may recover the products and charge you for the costs we incur in doing so.  Similarly, if you return the products at our expense, we may pass that expense on to you.
STATUTORY RIGHTS: Consumer Rights Act 2015
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 14 days of the day we received your valid notice of cancellation.

Nothing in these terms of sale will limit or exclude your or our liability for:
(i) death or personal injury caused by negligence;
(ii) fraud or fraudulent misrepresentation; or
(iii) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.
Subject to this, the products we sell are intended for personal use only and we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time).
(iv) Any warranties and guarantees described above will not apply to products listed as pre-owned, second hand, used or similar in their description unless other wise stated in the description.

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us.  We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale.   Any attempt by you to do so will be null and void.  We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
These terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

How soon can I expect to receive my order? - There are two factors in this, firstly how quickly we process your order and secondly how long the post or courier service takes to deliver it to your address.

Unless otherwise stated in the product description, we try our best to despatch all orders within 2 - 3 working days. We will keep you fully up to date with your order's progress by email.
You can get in touch with us about your order in a number of ways:
·         using the contact form on the "Contact Us" page
·         by telephoning using the number on the "Contact Us" page
·         by emailing undyarns@aol.com
If the goods are lost or damaged in transit, please let us know promptly so that we can make a claim against the carriers. We will offer you the choice of a replacement or a full refund.

Where we offer Free Delivery on a product, this will be by Economy carrier and applies to that product only unless otherwise stated. In other words, if you order other products in the same order they will attract their usual delivery charge

OUR COMMITMENT: We are committed to providing excellent personal service and always welcome your comments. If you have any comments please contact us.

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